referat.am kursayinner referatner diplomayinner tezer պատվիրել աշխատանքներ description_1 <ol> <li>Austin, J. L. (1975). How to do things with words (2nd ed.). Cambridge, Mass.: Harvard University Press</li> <li>Bataineh, R. F. (2006). Apology strategies of Jordanian EFL university students. Journal of Pragmatics, 38, 1901-1927.</li> <li>Bergman, M. L., &amp; Kasper, G. (1993). Perception and performance in native and&nbsp; nonnative apology. In G. Kasper &amp; S. Blum-Kulka (Eds.), Interlanguage pragmatics (pp. 82-107). New York: Oxford University Press.</li> <li>Blum-Kulka, S. &amp; Olshtain, E. (1984). &ldquo;Requests and Apologies: A CrossCultural Study of Speech Act Realization Patterns (CCSARP)&rdquo;. Applied&nbsp; Linguistics, 5 (1), 196-213.</li> <li>Brown, P. &amp;. Levinson, S. C. (1987). Politeness: Some Universals in Language Usage. Cambridge: CUP.</li> <li>Brown, P (1994). Investigating the production of speech act sets. In S. M. Gass &amp; J. Neu (Eds.), Speech acts across cultures: Challenges to communication in a second language (pp. 21-44). New York: Mouton de Gruyter.</li> <li>Cohen, A. D., &amp; Olshtain, E. (1985). Comparing apologies across languages. In K. R. Jankowsky (Ed.), Scientific and humanistic dimensions of language. Philadelphia: John Benjamins.</li> <li>Coulmas, (1981). Conversational routines. CUP Dascal Thomas, N. (1995). A Japan-U.S. comparison of apology styles. In N. Sugimoto (Ed.), Japanese apology across disciplines (pp. 79-104).</li> <li>Commack, N.Y.: Nova Science Publishers. Escandell-Vidal, (1996). Requests, invitations, apologies, and compliments in American English and Polish: A cross-cultural communication perspective. Krak&oacute;w: Ksiagarnia Akademicka.</li> <li>Fahmi, Ruba, Fahmi, Rula (2006). Apology strategies of Jordanian EFL University students. Journal of Pragmatics 38 (2006) 1901-1927.</li> <li>Fraser, (1978). Perspectives on politeness. Journal of Pragmatics, 14(2), 219-236. Retrieved December 30, 2005, from ScienceDirect.</li> <li>Goffman, Ewing, (1967). International Ritual: Essays on Face-to-Face Behaviour. New York: Double day Anchor Books.</li> <li>Green, G.M, (1989). Pragmatics and Natural Language Understanding. LEA.</li> <li>Grice, C. (1975). Apologizing in English: Politeness strategies used by native and non-native speakers. Multilingua, 8(1), 3-20</li> <li>Holmes, J. (1990). Apologies in New Zealand English. Language in Society, 19(2), 155-199.</li> <li>John and Liz Soars, (1993). Headway- elementary, Oxford University Press Ken Wilson, (2001), Smart Choice 2, Oxford University Press.</li> <li>Liz T. and Alastair L., (2007). International Express, Oxford University Press.</li> <li>Lakoff, R. (1973). The logic of politeness; Or minding your p&#39;s and q&#39;s, Papers from the 9th Regional Meeting of the Chicago Linguistic Society (pp. 292-305). Chicago: Chicago Linguistic Society.</li> <li>Lakoff, R, (1983). What you can do with words: Politeness, Pragmatics and Performative. Chicago: Chicago Linguistic Society.</li> <li>Leech, G. N. (1983). Principles of pragmatics. New York: Longman. M&aacute;rquez-Reiter, R. (2000). Linguistic politeness in Britain and Uruguay: A contrastive study of requests and apologies. Philadelphia: John Benjamins.</li> <li>McGraw Hill, (2007). Interaction 2, Listening/Speaking, Inc. 1221 Avenue of Americas, New York, NY 10020.</li> </ol> description_2 <p>Introduction</p> <p>Chapter 1: Apology</p> <p>Chapter 2: Complaint</p> <p>Conclusion</p> <p>Bibliography</p> title_arm Apology and Complaint Strategies in Conflict Management title_eng convertot_1 Apology and Complaint Strategies in Conflict Management convertot_2 Apology and Complaint Strategies in Conflict Management convertot_3 Apology and Complaint Strategies in Conflict Management convertot_4 Apology and Complaint Strategies in Conflict Management convertot_5 Apology and Complaint Strategies in Conflict Management convertot_6 Apology and Complaint Strategies in Conflict Management convertot_7 Apology and Complaint Strategies in Conflict Management convertot_8 Apology and Complaint Strategies in Conflict Management convertot_9 Apology and Complaint Strategies in Conflict Management convertot_10 Apology and Complaint Strategies in Conflict Management convertot_11 Apology and Complaint Strategies in Conflict Management convertot_13 Apology and Complaint Strategies in Conflict Management convertot_14 Apology and Complaint Strategies in Conflict Management convertot_15 Apology and Complaint Strategies in Conflict Management convertot_16 Apology and Complaint Strategies in Conflict Management convertot_17 Apology and Complaint Strategies in Conflict Management convertot_18 Apology and Complaint Strategies in Conflict Management